About Me 

Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.

Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.

Monitored and collected all technical information and designed appropriate workflow for customers.

Maintained communication with internal stakeholders and provided mentorship to processes.

Founded micro-startup that specializes in a niche market, providing end-users with software and education to be a more successful sports bettor

Updated old code bases to modern development standards, improving functionality.

Designed intuitive graphical user interfaces to improve user experience.

Planned and developed interfaces that simplified overall management and offered ease of use.

Established clear objectives and set effective policies to achieve each target with minimal wasted effort.

Monitored and collected all technical information and designed appropriate workflow for customers.

Informed internal personnel and external stakeholders of project milestones.

Partnered with development team on product development and application support plans.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Explained security measures in simple terminology to help users understand malware and phishing threats.

Documented support interactions for future reference.